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Shipping policy
DELIVERY
International orders with a value of £245 / $380+ qualify for free delivery.
All orders are processed from the U.K. and despatched during normal business hours. ROJA is not open on weekends, U.K. Bank Holidays and Public Holidays. If your order is placed during this time please allow for additional delivery time.
Please ensure your full name, address, telephone number and email address is entered correctly to avoid any delays. Couriers will not accept initials.
All orders are sent from the UK via a tracked courier service and will require a signature upon delivery. Our couriers will not leave parcels unattended due risk of damage or loss.
UNITED KINGDOM
| Method - DPD | Cost | Expected Arrival |
| Free UK standard shipping with orders of £100+ | Free | 2-3 Business Days |
| UK shipping fee for orders less than £100 | £4.50 | 2-3 Business Days |
| Next Day Delivery for UK placed by 11:00am GMT | £14.95 | 1-2 Business Days* |
*For Next Day Delivery orders must be placed by 10:30am GMT and will be delivered the next working day. Next Day Delivery is available Monday - Friday only.
**UK deliveries to certain postcodes in the Channel Islands and Scottish Highlands can take up to 8 business days to be delivered
UNITED STATES OF AMERICA
| Method - DHL / FedEx | Cost | Expected Arrival |
| USA shipping on orders £285 | Free | 5-7 Business Days |
| USA orders less than £285 | $47 | 5-7 Business Days |
EUROPE
| Method - DPD | Cost | Expected Arrival |
| Shipping on orders £285+ for Western Europe | Free | 3-5 Business Days |
| Shipping on orders less than £285 for Western Europe | €23 | 3-5 Business Days |
| Shipping on orders £285+ for Eastern Europe | Free | 5-10 Business Days |
| Shipping on orders less than £285 for Eastern Europe | €23 | 5-10 Business Days |
Countries we are currently able to ship to in Europe include; Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Sweden, Switzerland.
There are no additional charges to pay for European orders - Custom Tax and Duties will be covered in the delivery charge. If there is a charge please contact us immediately so we can help resolve this.
Identification - Many countries require ID to release the parcel from customs and some require us to process the order with an ID number prior to despatch. Please ensure your ID number is input at checkout for the following countries:
Italy - Codice Fiscale
Norway - PID Number
REST OF WORLD
| Method - DHL / FedEx | Cost | Expected Arrival |
| ROW shipping on orders £285 | Free | 5-14 Business Days |
| ROW less than £285 | £35 | 5-14 Business Days |
Middle East
| Method - DHL / FedEx | Cost | Expected Arrival |
| ROW shipping on orders £285 | £10 | 5-14 Business Days |
| ROW less than £285 | £35 | 5-14 Business Days |
Countries we are currently able to ship to for the ROW include; Canada, Hong Kong, Indonesia, Japan, Kingdom of Saudi Arabia, Malaysia, Oman, Philippines, Republic of Korea, Singapore, Taiwan, Thailand, Vietnam
Please note orders placed on Friday will start showing movement from Monday as Dangerous Goods do not move internationally on Saturdays or Sundays from the UK.
Customs may contact you directly to confirm additional details, this practice is the norm to ensure the information is declared correctly and the parcel meets the country's laws, regulations and local policies.
FURTHER DETAILS
Please note we do not ship to PO Boxes for orders over £190 / $250 and are unable to ship orders to a Military base address.
Our teams are working overtime to produce and ship ROJA products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping, many of which are imposed by our delivery partners, including and not limited to DPD, DHL, FedEx, NORSK, Aramex and UPS. Please check with your carrier for accurate delivery information so that we can collectively get through this extraordinary time. Thank you in advance - not only for your loyalty to ROJA, but for your patience!
Tracking
Tracking information will be emailed directly to you from the courier. You can also check the status of your order by logging in to your account and clicking the View Details icon on your order.
-For the UK please allow up to 1 business days for the status of the shipment to begin tracking to your shipping address.
-For Europe please allow up to 2-3 business days for the status of the shipment to begin tracking to your shipping address.
-For the rest of the World please allow 3 - 5 business days for the status of the shipment to begin tracking to your shipping address.
Please note all perfumes are classified as Dangerous Goods and require additional paperwork for Customs clearance purposes. This can lead to tracking and delivery times taking longer for orders outside of the UK. Dangerous Goods require additional checks at customs which can lead to orders being held, this is due to your countries border control. If they require additional information from us they will contact our distribution team directly, this will then take 48hrs to clear customs and continue its journey to the delivery location.
Cancelling or Modifying Orders
Should you wish to cancel or modify your order please email us at customer-services@rojalondon.com within 15mins of completing your order, or call the office +44 1273 605050 (selecting option+2 for Customer Services) and we will do our best to accommodate. Please note our headquarters are based in the United Kingdom and operate between 9am-5pm GMT time. ROJA cannot modify or cancel orders once they have been processed within our warehouse so please ensure you have entered your details correctly at checkout to avoid issues or delays with your order.
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